Celadon Incense Burner

Returns must be requested within 10 days of receipt. Items must be in original condition, and include all packaging. Return requests must be submitted to info@mokspace.co.uk with proof of purchase. The company reserves the right to reject returns that do not meet these conditions.

Refunds are issued at the company’s discretion upon inspection of returned goods. If approved, reimbursement will be processed to the original payment method within 10 working days. Shipping costs are non-refundable, except in cases of company error (e.g., defective or incorrect items).

Exchanges are permitted only for defective or damaged items, with requests submitted to info@mokspace.co.uk along with photographic evidence.

Return shipping costs are the customer’s responsibility, except for faulty items. Customers are advised to use a trackable shipping service, as the company is not liable for lost returns.

By completing a purchase, the customer agrees to the terms of this policy. For inquiries, contact info@mokspace.co.uk.

Orders are processed within 1-2 business days and shipped via Royal Mail or DHL. Estimated delivery times vary based on location and shipping method selected at checkout.

Customers will receive a tracking number upon dispatch. The company is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

Shipping fees are non-refundable, and any applicable duties or taxes are the customer’s responsibility. Undeliverable packages due to incorrect addresses may incur additional fees.

For inquiries, contact info@mokspace.co.uk.